Notification emails are set up on the Escalation Settings of the system. Below is a list of potential RIDDOR-type notifications that can be chosen by one of your system's Super Users. If selected, the the system will send out an email if a new record of that type is created. 

In the example above, the system will send out email notifications for RIDDOR Incident Identified and Return to work date not identified. It will not send out notifications if a Potential RIDDOR is identified.

Notification emails are set up in the Escalation Settings area of the system. If you are not receiving emails when RIDDOR incidents (or any other type of incident) is created, it might be because you have not been assigned an Escalation Group by the team member that created your account.

If you do have an escalation group assigned to your account, that group may not have those incident type elements assigned to it, and therefore may be why you are not receiving the email notifications for those incident types. You will need to contact your system's Super User to amend the escalation group you are assigned to, or to include the record type elements in the Escalation Group itself.

Note: If you are a Super User, please refer to the article How to set up Escalation Groups and assign them to users for more information about escalation groups and thier settings.
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