Note: Before you can assign an Escalation Group to a user, you need to create at least one escalation group. Please see the article How to set up Escalation Groups.

To assign an Escalation Group to a user, first we need to go to the Location/User Management area.

1. First, click on the Settings option from the menu on the left.

2. Next, click on User Management, and then click on Location/User Management.

3.  Find the user that you would like to add an Escalation Group to. Now click the Actions button to the left of their name, and then click the Edit User option.

4. At the bottom of the User Details screen, select the Escalation Group from the drop down list, and then click the Save button to update the user's account.

You have now successfully assigned an Escalation Group to one of your team members.