Who this is for: Everyone who uses the Coverage view.
If a location looks uncovered when you expect it to be covered, work through the causes below.
Causes and fixes
An imported audit isn't counting — imported audits never count towards coverage. Audits added through Create New > Audits > Audit Finding (external or third-party reports) have no template, so they can't cover a cell.
Past audits stopped counting for a standard — coverage follows the template’s current standard tags. If a standard is removed from a template, its past audits no longer cover that standard.
The cell shows In progress — In progress isn’t Covered. The cell turns Covered only when the audit is completed (published). In progress only appears on a cell that has been audited before; a never-audited cell stays Never audited while an audit is scheduled or under way.
A later audit is complete but the cell still shows In progress — an older audit at the same location and standard was started and never completed, and it holds the cell at In progress. Check Audit Records for an old In Progress audit.
It was Due yesterday and is now Overdue — Due shows on the due date only. From the next day it's Overdue for re-audit.
The cell shows — or Not required here — no requirement has been set for that cell. See Setting audit requirements for a location [LINK].
A sublocation shows Never audited after an audit at its parent — Treat sublocations as separate entities is ticked on the parent's requirement, so the sublocation needs its own audit. See How sublocations are covered, and the "separate entity" switch [LINK].
The cell shows Awaiting template — no template in your collection or the global library covers that standard yet.
You can't see a location — coverage only shows locations you have access to.
Note: Only completed audits from a template tagged with the standard, at that location and within the requirement's frequency, make a cell Covered.
Related articles
Audit coverage: what the Coverage view shows [LINK]
How sublocations are covered, and the "separate entity" switch [LINK]

