Whilst using the system, you may experience an issue whereby your Internet Explorer browser displays a pop-up message that it has stopped working and that it needs to close, just like the screenshot below:

There are a variety of technical reasons why this happens, and most, if not all, of them, stem from your browser itself.

Although this is not something that Sevron can directly fix, we are always doing our best to support our customers whenever we can.

Our first suggestion if this happens to you is to use Google Chrome instead. The Google Chrome web browser does not experience this issue and therefore omits this problem. Think of it like owning an old car. Rather than having to keep getting it fixed when something goes wrong with it, it can be far better to get rid of it and get a better one!

We do understand that a lot of our clients are only able to use Microsoft's Internet Explorer, and so if this is the case, we have outlined a potential fix below for you. The following steps are from Microsoft support Here and are usually the same on Internet Explorer versions 8, 9, 10 and 11, and also the same on Windows 7 and Windows 8/8.1.

You can reset Internet Explorer settings to what they were when Internet Explorer was first installed on your PC. This can be useful for troubleshooting problems that may be caused by settings changed after installation. Note that resetting Internet Explorer isn't reversible, and all previous settings are lost after reset.

There is also a YouTube video Here that demonstrates how to perform a browser reset if you need it.