Who this is for: The audit owner.
When an auditor raises an issue — or declares a conflict of interest — the audit moves to Blocked and you, as the audit owner, are notified. The auditor can keep working, but the audit cannot be published until every open issue is resolved. Only the audit owner can resolve an issue.
Open the audit from Audit Records (⋮ → Continue Audit)Select Issues in the toolbar at the top of the audit wizard..
In the Audit Overview panel on the right, select Issues. The badge shows how many are open.
Read the issue — its type, description, who raised it and when, and any attached file.
Deal with the problem itself: arrange access, make the area safe, get the missing information, or reassign the audit if there is a conflict of interest.
Open the ⋮ menu on the issue’s row and select Resolve.
Enter a resolution note saying what was done. The note is required — an issue cannot be resolved without one.
Select Resolve issue. The row shows that it is resolved, by whom, when, and your note.
When the last open issue is resolved, the audit returns to In Progress and can be published.
Good resolution notes
Write the note for someone reading the audit trail later. “Access granted by site manager J. Smith on 12/10; area audited the same day” explains what happened. “Sorted” does not.
If the issue cannot be fixed
If an area genuinely cannot be audited, record that in the resolution note and in the Audit Summary, so the published report says what was not covered and why. Then schedule a separate audit for that area.
Every issue, and its resolution, is written to the audit’s history log. The published report can include them — see the Include Issues toggle in 8.3.
Related: 6.13 Raising an issue when something is blocking the audit · 11.5 An audit is stuck at Blocked or For Review