Please Note: The Email Escalation Settings area can only be accessed by users with the correct system permissions.

The Email Escalation Settings area allows you to create escalation rules in a variety of ways that will trigger email notifications if an action goes overdue, or when particular incident types are recorded.

To get to the Incident Settings area, first click the Settings option from the menu on the left hand side of the screen:

Next, click the Incident Settings option highlighted below:

The Incident Settings area is split into four tabs:

Please click on a section below for help with a particular section:

Our Advice - The additional information tabs may also require mandatory information to be filled in to allow progression to the next information tab.